We want your dealings with The Real Heat Pack Company Ltd to be a stress free and friendly experience, and to that end we have laid out the following delivery, dispatch, cancellation and refund, and privacy and security policies.

If at any time you are not happy with the service you have received please contact us and we will do our best to rectify the situation to your satisfaction.

Delivery & Dispatch

Our standard UK & European delivery for RETAIL CUSTOMERS is now FREE. If you require special delivery please email for a PayPal or Google Checkout invoice including the Special Delivery charge.
Our standard UK delivery for WHOLESALE//DISTRIBUTOR CUSTOMERS costs £5 (First Class via Royal Mail) per order (not per item). If you require special delivery please email for a PayPal or Google Checkout invoice including the Special Delivery charge.
N.B. The above free postage applies only to UK & European deliveries; International customers will need to pay full postage costs. Please email for a quote.
N.B. The above postage applies to one delivery address. To have goods dispatched to more than one delivery address please email us for extra charges.
For products paid for by cheque we will dispatch goods 4 working days after the cheque is received; this allows time for clearance of the cheque.
For products ordered via the internet and paid for via PayPal, Google Checkout or Credit or Debit Card, we will endeavour to dispatch goods the same day or the next working day.

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Rights of Cancellation & Refund

Under Distance Selling Regulations you, the customer, have 7 days in which to change your mind about any product purchased.
As long as the goods returned are unopened and unused, we will refund your money excluding postage costs (yours and ours). The goods must be in original condition and a copy of the receipt enclosed with the returned goods. The refund will be made within 14 days of us receiving said goods. Refunds will be made via £sterling cheque or if payment made by credit/debit card the money will be refunded to the same card.
If the goods you receive are incorrect and the fault is ours we will pay for the return of the incorrect goods and issue you with a replacement or refund.
Opened items can only be accepted in the unlikely event that the product is of an unacceptable quality.
In the very unlikely event that you need to return an item please call or
e-mail us for details of the return address and state the reason for the return.
The above policy does not affect your statutory consumer rights and is offered for your additional peace of mind and protection.

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Privacy and Security

Your information will be kept confidential at all times: we will not share your information with any other person or company outside of The Real Heat Pack Company Ltd. The Real Heat Pack Company Ltd consists of The BenTasha Group, Eye Eco in the UK, BenTasha Complementary Therapies & Time 4 You Coaching.

For those ordering on the internet using the PayPal or Google Checkout options – we do not receive any information about your method of payment.

We may occasionally send information about our services to you, although you can ask us not to by letter or e-mail at any time.

In all legal matters, we are governed by the laws of England.