Guarantee
All of our Heat Packs have a full money back guarantee
on manufacturing defects. Please contact us if
you believe that your Heat Pack is faulty. This
is in addition to your rights below under Distance
Selling Regulations. Please note that this does
not extend to any problems caused by the handling
of the products.
We want your
dealings with The Real Heat Pack Company Ltd to
be a stress free and friendly experience, and
to that end we have laid out the following delivery,
dispatch, cancellation and refund, and privacy
and security policies.
If at any time
you are not happy with the service you have received
please contact us and we will do our best to rectify
the situation to your satisfaction.
Delivery
& Dispatch
Our standard UK & European delivery for RETAIL CUSTOMERS
is now FREE. If you require special delivery
please email for a PayPal or Google Checkout invoice including the
Special Delivery charge.
Our standard UK delivery for WHOLESALE//DISTRIBUTOR
CUSTOMERS costs £5 (First Class via Royal
Mail) per order (not per item). If you require
special delivery please email for a PayPal or
Google Checkout invoice
including the Special Delivery charge.
N.B. The above free postage applies only to UK &
European deliveries;
International customers will need to pay full
postage costs. Please email for a quote.
N.B. The above postage applies to one delivery
address. To have goods dispatched to
more than one delivery address please email us
for extra charges.
For products paid for by cheque we will dispatch
goods 4 working days after the cheque is received;
this allows time for clearance of the cheque.
For products ordered via the internet and paid
for via PayPal,
Google Checkout or Credit or Debit Card, we
will endeavour to dispatch goods the same day
or the next working day.
Return
to top
Rights
of Cancellation & Refund
Under Distance Selling Regulations you, the customer,
have 7 days in which to change your mind about
any product purchased.
As long as the goods returned are unopened and
unused, we will refund your money excluding postage
costs (yours and ours). The goods must be in original
condition and a copy of the receipt enclosed with
the returned goods. The refund will be made within
14 days of us receiving said goods. Refunds will
be made via £sterling cheque or if payment
made by credit/debit card the money will be refunded
to the same card.
If the goods you receive are incorrect and the
fault is ours we will pay for the return of the
incorrect goods and issue you with a replacement
or refund.
Opened items can only be accepted in the unlikely
event that the product is of an unacceptable quality.
In the very unlikely event that you need to return
an item please call or
e-mail us for details of the return address and
state the reason for the return.
The above policy does not affect your statutory
consumer rights and is offered for your additional
peace of mind and protection.
Return
to top
Privacy
and Security
Your information will be
kept confidential at all times: we will not share
your information with any other person or company
outside of The Real Heat Pack Company Ltd. The
Real Heat Pack Company Ltd
consists of The BenTasha Group, Eye Eco in the UK, BenTasha
Complementary Therapies & Time 4 You Coaching.
For those ordering on the internet
using the PayPal or Google Checkout options – we do not receive
any information about your method of payment.
We may occasionally send information
about our services to you, although you can ask
us not to by letter or e-mail at any time.
In all legal matters,
we are governed by the laws of England.
|